Your next step, made clear.

Create an account, complete the required billing identity in Account Center, then create a project from Projects. Choose whether you are writing an application or managing a project that is already approved.

1. Verify your email and sign in.
2. Open Account Center from the user menu and complete the required billing details.
3. Open Projects and create a project with a clear name and the appropriate starting stage.
4. Check project dates and organisations in Settings.

Profile, billing and preference fields save automatically. Changing your password is a separate action in Security.

1. Edit a profile or billing field and wait for the save confirmation.
2. For a password change, enter the current password and the new password twice.
3. Select Update password and resolve any validation messages.

Application answers save after you stop typing. PDF and Word exports use saved content; they do not submit the application to the funding authority.

1. Open the Application tab and answer the selected question.
2. Wait for the save indicator before navigating away or exporting.
3. Review the character count, section status and consistency across answers.
4. Export PDF or Word for review, then check the official submission requirements separately.

The project owner manages invitations through Project access. The invitation must be accepted before the colleague can use the shared project.

1. Open the project and select Project access.
2. Enter the colleague’s email and choose the role shown in the invitation form.
3. Send the invitation and ask them to accept it using the invited email address.
4. Review access in the same panel when responsibilities change.

Available controls depend on your project role and project stage. Viewers have read-only access; restricted mobility roles see only the relevant operational modules. Some lifecycle and access actions remain with the owner.

1. Confirm that you opened the intended project and signed in with the invited email.
2. Check your access label in the project.
3. Ask the owner to review your role through Project access if your responsibilities require editing.

Editing locks help prevent two people overwriting the same work. They are separate from your project permissions.

1. Read the collaborator name shown beside the locked area.
2. Coordinate with that person and wait for them to finish.
3. Return to the area after the lock is released. If it remains stuck, contact support with the project and module name.

After receiving the official decision, use the approval action in the project Overview. Enter the exact approved grant and review the displayed management fee before confirming. The approved grant is locked after declaration.

1. Open Overview and select Mark as Approved when available for the current stage.
2. Enter the approved amount and the requested project reference or evidence.
3. Review the amount and displayed fee, then confirm.
4. Continue in the implementation modules. Contact support if the declared grant needs correction.

Add the expense to the relevant budget basket and attach its evidence to that expense. The project budget is a management record, not a replacement for your accounting records.

1. Open Budget and choose the appropriate basket.
2. Add the expense with a clear description, date, amount and currency.
3. Attach the invoice, receipt or other supporting file using the expense upload action.
4. Review the basket total and remaining balance.

Transfer budget reallocates an amount between existing baskets. It does not change the declared approved grant or decide whether a transfer is allowed under your funding agreement.

1. Open Budget and choose Transfer budget.
2. Select the source and destination baskets and enter the amount.
3. Review the balances and your project’s applicable conditions before confirming.

Project currency settings hold the conversion rates used by the project. Check these settings and the currency on each expense before relying on converted totals.

1. Open project Settings and review Project currencies.
2. Check each currency code and the rate convention displayed beside the field.
3. Return to Budget to verify the expense currency and converted totals against your source documents.

Use the platform’s blank CSV template so that the column names match the importer. Participant imports accept CSV or text files up to 5 MB.

1. Open Participants → Import / export CSV.
2. Download the blank CSV template and fill it without changing its column headings.
3. Upload a small sample first and read any row-level errors.
4. Correct the file and check the imported register before adding the rest of the group.

Participants can complete a public registration form. You can use a general project form or a link for one mobility, without giving participants access to your project workspace.

1. Open Participants and choose Create form link or Manage form links.
2. Create the general link or the link for the intended mobility.
3. Copy it and share it with the intended participants.
4. Review submitted records and close the link when registration has ended.

The register checks the data and files expected for participants. A missing-data indicator is a prompt to review the record; it does not assess official eligibility.

1. Open the participant record and review the missing fields or documents indicated.
2. Upload the relevant participant files to the correct record.
3. Use search and filters to check other incomplete records.

Use Documents for general project files. Expense evidence belongs with its expense, participant files with the participant, and daily mobility evidence with the relevant mobility.

1. Open Documents → Files for general project uploads.
2. Choose a recognisable title and category.
3. Use the document list and filters to find the file later.
4. Check the document checklist for records that still need attention.

A generated record and its signed copy are different files. Attach the signed version through that record’s signed-copy action so the platform can track it correctly.

1. Generate or download the required attendance sheet or expense report.
2. Collect the signatures outside MobilityCloud.
3. Find the generated record in Documents and select Upload signed copy.
4. Check that the signed-copy status is updated and include the relevant records in the final archive.

Start by checking the project, module and filters. Uploading a file to an expense or participant does not place it in every document list.

1. Confirm that you are in the correct project.
2. Clear search terms and filters.
3. Check whether the upload was attached to an expense, participant or mobility instead of general project files.
4. If the upload showed an error, resolve it and upload again.

Use the Mobility module to keep activity information, daily evidence, materials and outputs associated with the correct mobility.

1. Open Mobility and select the relevant mobility record.
2. Check dates and the participating group.
3. Add evidence to the relevant day or section with clear titles.
4. Review materials, outputs and dissemination records before finalisation.

Feedback forms provide public response links for a selected mobility. The results are anonymous; avoid asking respondents to identify themselves in free-text answers.

1. Open Feedback in the project and choose the form you want to use.
2. Create a link for the intended mobility and give it a clear title.
3. Share the link with participants, then review the results in the campaign.
4. Use the anonymous results PDF when preparing your evidence.

Team tasks are manual reminders. Stage priorities are generated from the project data; completing a manual task does not automatically fix missing project information.

1. Open Overview → Team tasks and select Add task.
2. Describe the action, choose an assignee and set the deadline and priority.
3. Use My Tasks to review work across projects.
4. Mark the task complete after doing the work in the relevant module.

No. Readiness highlights missing information and records to review. It is not a funding decision, a compliance certificate or a guarantee that a submission is complete.

1. Open the relevant priority or checklist item.
2. Correct the underlying information or evidence.
3. Review official requirements separately before submitting your application or final report.

The current global management fee is 0.5% of the approved grant, payable after the first grant instalment. A negotiated percentage or fixed amount may apply to your account. Check the fee shown when declaring approval and the invoice for your project.

1. Write and prepare the application without a writing charge.
2. At approval, review the management fee shown for that project.
3. The agreed project fee is saved at approval; a later global rate change does not reprice it.
4. Follow the payment instructions on the invoice after the first instalment arrives.

Contact MobilityCloud support about an incorrect invoice, cancellation or refund. Platform administrators manage these changes; an organisation user cannot cancel its own invoice from the project.

1. Provide the project name and invoice reference, plus the correction you need.
2. Use the contact page for billing support.
3. For a paid invoice, the administrator records a refund after the money has been returned through the external payment process.

Implementation modules become available when approval is declared. Payment follows the first grant instalment. The current platform does not block final exports until payment; your role and project stage still determine which actions are available.

1. Declare the approved grant accurately.
2. Continue preparing budgets, participants, documents and evidence.
3. Pay the management invoice according to its payment instructions.

Finalisation brings together advisory checks, content selection and ZIP preparation. The archive is a snapshot of your project data and selected files, not an official final-report submission.

1. Open Finalisation and review the suggested checks.
2. Select the categories you want to include; selections save automatically.
3. Select Prepare archive and wait for processing to finish. You can leave and return.
4. Select Download ZIP and review the index and files before sharing.

An existing ZIP keeps the saved snapshot from its preparation. Editing the project does not update an already generated ZIP. Use Prepare fresh archive to include later changes.

1. Check the Prepared date displayed beside Download ZIP.
2. If you changed data or files after that date, select Prepare fresh archive.
3. Wait for the new ZIP and download that copy.

Download links are temporary and normally expire after 24 hours. An expired or failed archive can be prepared again; this does not remove the project’s source data.

1. Read the status beside the archive controls.
2. Use Prepare again after an expiry or failed preparation.
3. For a persistent failure, note the message and project name and contact support.

You choose categories such as project data, application, participants, budget, signed agreements, generated records, project files, mobility, dissemination and feedback. The source-record count is not a promise of the same number of ZIP files.

1. Review each category and its description in Finalisation.
2. Include the relevant generated records and signed evidence.
3. Open the archive index after downloading and check the actual contents.
4. Store and share it securely: it may contain personal and financial data and is not password-protected.

A validation message, connection problem or editing lock can prevent a save. Mobi cannot see your account or confirm whether a change was saved.

1. Read any field errors and the save indicator.
2. Keep a temporary copy of important unsaved text before refreshing.
3. Check the connection and whether another colleague is editing the same area.
4. If it persists, contact support with the page, steps and exact message; never include your password.

Mobi finds prepared answers from this public guide. It does not use an external AI service, read your account, modify projects or provide official funding decisions. Questions are matched in your browser and are not sent to an AI provider.

1. Ask about a module, button or task in English or Romanian. Answers use the English guide text.
2. Choose a suggested question when more than one topic matches.
3. Use Read in guide to open the source. Contact support for account-specific questions.